Dear Vendor Partner,
Welcome to Activingo! Thank you for registering as a Vendor on our website. We are excited to have you! This letter is to assist you in understanding our company’s policies and procedures, your responsibilities as a vendor, and to provide assistance in helping you get started.
As a Vendor, you agree that you are the main point of contact for Users with refund requests, and you agree to instruct Users not to contact Activingo with refund requests. You must follow the Refund Policy and Administration guidelines listed in the Vendor Agreement.
By creating and adding an Event to our website, you agree to the following:
- A Service Fee of 10% of the Price listed on your Event; and
- A Processing Fee of 2.9% of the Price listed on your Event + $.30.
Both the Service Fee and Processing Fee will be deducted from a purchased ticket at the time of a sale.
There are two types of payment processing options Vendors may elect to use to collect Revenue:
(a) PayPal which requires Vendors to register with PayPal, a third-party payment service, and may be asked to enter into a separate agreement with PayPal. You are required to provide your PayPal ID prior to any release of payment by Activingo to you. Both Vendors and Activingo are subject to the rules and regulations of PayPal. For risk management and security reasons and to meet the requirements imposed by PayPal, we may from time to time in our discretion impose a transaction limit on the amount of any given transaction that you process through PayPal and you authorize us to reject any transaction over that limit.
(b) ACH transfer which includes a $25 fee associated with each transfer, payable by the Vendor. You are required to complete the Bank Transfer information under Settings in your Dashboard and send a completed W9 to support@Activingo.com prior to any release of payment by Activingo to you.
Welcome to the Activingo family. We look forward to working with you!